Terms & Conditions

1. Who operates this site

This site is published under the Purna Tech Solutions name for enquiries about refurbished laptops and desktops in Bhavanipuram, Vijayawada. The seller’s legal/trade name for a particular sale will be shown on its quotation and invoice.

2. Using the catalogue

You may browse the site and contact us for information. You agree not to misuse the site, interfere with its operation, attempt unauthorised access, or use its content unlawfully.

We may update, correct, or remove catalogue information. Availability may change, and an enquiry does not hold stock.

3. Used and refurbished devices

Devices offered through this business are used or refurbished. Each device can differ in age, cosmetic condition, battery performance, components, accessories, and included software.

Before you pay, ask us to confirm the exact unit, specifications, visible wear or known defects, battery condition information available for that unit, included accessories, and applicable warranty or return terms. Do not rely on a general category description as a substitute for those details.

4. Enquiries, quotes, and orders

Prices, specifications, photos, and availability shown or discussed during an enquiry are subject to confirmation for the specific unit. A purchase is agreed only after you accept a written quotation or invoice identifying the device and the sale terms.

The quotation or invoice will state the total payable amount, applicable taxes and charges, payment method, pickup or delivery arrangement, and any unit-specific warranty or return terms. A device is reserved only when we expressly confirm the reservation and any required payment.

5. Payment, pickup, and delivery

Pay only using the payment details confirmed by Purna Tech Solutions in the quotation or invoice. Do not share your UPI PIN, banking password, card PIN, or one-time password with anyone claiming to represent us.

Pickup or delivery options, charges, timing, and any proof-of-delivery arrangements will be confirmed before payment. Please inspect the device and accessories at handover where practical and contact us promptly if the received item does not match the confirmed description.

6. Cancellation, returns, and refunds

Any cancellation, return, replacement, or refund terms that apply to a particular device will be provided before purchase and recorded in the quotation or invoice. The process may depend on the device, the reason for the request, and whether the issue is covered by the stated terms.

Nothing in these terms removes consumer rights or remedies that cannot legally be excluded. If a device is materially different from its confirmed description or has a covered fault, contact us with the invoice and details so we can review and resolve the matter under the applicable terms and law.

7. Warranty

A warranty applies only when its duration, coverage, exclusions, and claim process are stated for the specific device in writing. Do not assume that a refurbished device has an original manufacturer warranty. We will tell you if any manufacturer or seller warranty is confirmed for that unit.

Any valid warranty is additional to rights that applicable law gives you. Contact us with your invoice and device details to raise a warranty request. We may inspect the device to assess the reported fault and applicable coverage.

8. Communications and privacy

This catalogue has no online checkout, account registration, or enquiry form. If you call or message us, we use the details you provide to answer your enquiry and support a related sale or complaint. WhatsApp messages and calls are also subject to the relevant service provider’s terms and privacy practices.

Please avoid sending passwords, payment credentials, or unnecessary sensitive information in a message. For more information about how personal information is handled, contact us using the details above.

9. Website content and links

Text, layout, and graphics on this site belong to Purna Tech Solutions or are used with permission, and may not be copied for commercial use without permission. Product images are illustrative unless expressly identified as photos of the exact unit.

Links to services such as WhatsApp are provided for convenience. Those services are operated by third parties and have their own terms.

10. Liability and legal rights

We take reasonable care when preparing site information, but temporary errors or outdated availability can occur. We will confirm important product and sale details in writing before a purchase.

These terms do not limit liability or remedies where such a limit is prohibited by law, or any consumer right that cannot be waived. Nothing here creates a warranty beyond the one expressly confirmed for the specific device.

11. Complaints and support

For a question, complaint, or warranty request, email purnatechs@gmail.com or call 90143 85905. Include your name, contact number, invoice or quotation number if available, device details, and a short description of the issue. We aim to acknowledge consumer grievances within 48 hours and address them within one month, in line with applicable requirements.

12. Governing law and updates

These terms are governed by the laws of India. Consumer remedies and the jurisdiction of competent consumer commissions are not restricted by this page. Other disputes will be handled by a court with jurisdiction under applicable law.

We may revise these terms as the website or business process changes. The effective date at the top shows when this page was last updated. The terms provided with a specific quotation or invoice also apply to that sale.